Helpscout Customer Support

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Contact Us Help Scout Help Scout Simple Customer

4 hours ago Helpscout.com Show details

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 12,000 businesses in 140 countries. Get started for free.

1. Blogcustomer service How to Build a Thriving Support Team and Department from …
2. PricingHelp Scout's all-in-one customer support software is built for growing businesses …

Category: Help scout customer service skillsShow more

Help Scout Simple Customer Service Software and …

6 hours ago Helpscout.com Show details

Help Scout Simple Customer Service Software and Education. Customer support for growing businesses. Simple to start, powerful at scale, and proven to build better customer relationships. Try for free Get a Demo. All-in-one support Explore our platform. More than 12,000 businesses trust Help Scout as the backbone of their support team.

Category: Scout and cellar customer supportShow more

Help Scout Crunchbase Company Profile & Funding

Just Now Crunchbase.com Show details

866-376-9322Contact Email help@helpscout.net Phone Number 866-376-9322 Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.

Founder: Denny Swindle, Jared Mcdaniel, Nick Francis
Location: Boston, Massachusetts
Founded: Jan 01, 2011

Category: Best customer service adviceShow more

Help Scout Support

7 hours ago Docs.helpscout.com Show details

Help Desk Getting Started. Get your Help Scout account set up in just 6 simple steps. 8 articles . Account Management. Managing your account, creating new Users, pricing details, exporting data

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Help Desk Help Scout Support

9 hours ago Docs.helpscout.com Show details

How Mailboxes Work in Help Scout. Get Started: 6 Steps to Setup Success. Use an SPF Record to Help With Email Delivery. Log in to Help Scout. Get Your Email Into Help Scout. Use SMTP to Send From Help Scout. Auto-forward From a Google Workspace Group.

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Chatting With Customers Help Scout Support

3 hours ago Docs.helpscout.com Show details

Add Contact Information. If you have disabled Require Email to allow anonymous chats, your visitors can start a chat without entering their information. When a chat is started, the visitor will show in chat as Unidentified Visitor. If you gather their email address while chatting with them, populate that email address on the sidebar to allow a quick view of customer history.

Category: Customer Service, Support NumberShow more

How to Display Customer Information in Your Help Scout

8 hours ago Joomlashack.com Show details

If the email address of a contact in Help Scout is registered on your Joomla site, you can display their account information when viewing a Help Scout conversation: You can achieve this in two steps: Create and configure a menu item by the 'HelpScout Customer Info Callback' type on your Joomla site; Create a Dynamic App in your Help Scout account.

1. Author: Bill Tomczak

Category: Customer ServiceShow more

Customer Service vs. Customer Support: Explained

8 hours ago Helpscout.com Show details

Customer service is an umbrella term; customer support is a specific type of customer service. The customer support platform for growing teams 12,000+ support teams in 70+ countries use Help Scout to deliver outstanding multi-channel support to their customers.

Category: Customer Service, Support NumberShow more

21 Key Customer Service Skills (and How to Develop Them)

5 hours ago Helpscout.com Show details

Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support.

Category: Customer ServiceShow more

Customer Profiles Help Scout Support

5 hours ago Docs.helpscout.com Show details

Customer Profiles. Profiles in Help Scout are built automatically when a customer emails your support address for the first time. We'll also create a profile when you compose a new conversation on behalf of the customer. This article talks about editing and updating profile information. In this article. Edit a Customer Profile

Category: Customer Service, Support NumberShow more

About Help Scout

2 hours ago Helpscout.com Show details

But in 2011, there were no customer service platforms available that embodied our customer-centric values. There were help desks that quite literally treated each person like a number and made it far too difficult to build a long-term relationship. We felt a strong pull to make something different, and we did.

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Help Scout's Annual Customer Support Salary Study

Just Now Helpscout.com Show details

109 were men. 91 were women. 3 declined to identify. The average salary for a customer support professional in 2016 is $68,540, up $2,666 (4%) from last year’s average of $65,874. Women’s median pay is $65,000; men’s median pay is $68,800.

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16 Customer Service Tips to Never Forget

4 hours ago Helpscout.com Show details

1. Make sure you’re using the right tools. There is just no substitute for knowing your customers. The right support tools make it easy. You’d be surprised at the number of meaningful conversations you can have when you no longer have to stumble around in the dark.
2. Communicate clearly with customers. Excellence in anything increases your potential in everything. There are few positions for which this applies more than support — clarity in communication is paramount because it affects everything you do.
3. Speak as your customers do. Chase Clemons of Basecamp makes this point with gusto in “How to Write Support Emails Your Customers Will Love ”, but the quick takeaway is that your customers want conversations, not “correspondence.”
4. Always use positive language. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. While the change is subtle, the effects are drastic.
5. Give credence to customer complaints. Harsh words are not always indicative of insight, and complaining customers are not always a sign that something is wrong.
6. Avoid helping customers at breakneck speeds. “What builds a stronger tie to Arby’s may not be whether a customer receives a sandwich in less than three minutes,” says Gallup researcher William J. McEwen.
7. Know how to close a conversation. The ability to close improves every single interaction. This is not closing a sale, it’s closing the conversation with a customer.
8. Keep standards high and response times low. Inbox zero needn’t be a zero-sum game. Delighting users is impossible when the team’s morale is being crushed under the weight of a cluttered inbox.
9. Help customers help themselves. Great customer service should always be available, even when you aren’t. When done right, self-service is personal at scale.
10. Make use of strategic automation. “Filtering” can sound worrisome in the realm of customer service, but it more accurately serves as direction. Customers receive the best support possible when they are sent to the right place the first time around.

Category: Customer ServiceShow more

HelpScout for Customer Support Databox KPI Dashboard

5 hours ago Databox.com Show details

HelpScout for Customer Support Dashboard Template. Template created by Databox. This free, intuitive, and customizable HelpScout for Customer Support Dashboard Template allows you to track responsiveness and handling time across your support team, as well as other crucial customer support metrics and KPIs.

Category: Customer Service, Support NumberShow more

Help Scout import Help Desk Migration Service

2 hours ago Help-desk-migration.com Show details

Import data to Help Scout in several easy steps. In the target help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the Help Scout import. Select your current help desk from the list and complete the form to let our migration tool retrieve the data.

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Create a conversation with prefilled data Help Scout

7 hours ago Docs.helpscout.com Show details

Create a conversation with pre-filled data. You can pre-fill the customer email address, Cc/Bcc lines and the subject line on the New Conversation page by adding a few things to the URL. Here's the low down: This would create an email to Larry Bird, set the email address as [email protected] and set the subject as Help Scout is the bomb . It

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Get Your Email Into Help Scout Help Scout Support

9 hours ago Docs.helpscout.com Show details

If you are using your own custom email address with Help Scout, you will need to set up forwarding or redirection from your email provider to get that email in to Help Scout. You will be forwarding or redirecting that email to the Help Scout email address you created when you created the mailbox, e.g. support@jg-clothing.helpscoutapp.com.

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Providing Better Support with HelpScout

5 hours ago Avelient.co Show details

888-333-3731As before, you simply email support@avelient.com or call 888-333-3731 and select the support option, and our team will provide you with the support you need. If you saved an email address for the old support system, be sure to send any new support requests to support@avelient.com and update any reference to an old email address.

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Help Scout Hack Pack Help Scout Support

9 hours ago Docs.helpscout.com Show details

Enable and reply to email notifications to update Help Scout conversations right from your inbox. Reply directly to reply to the customer from Help Scout, and use @commands to update the status, assignee, tag, or add notes. You can also forward emails from your personal address so your support team can reply to the customer instead.

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Site Object Help Scout Developers

4 hours ago Developer.helpscout.com Show details

Indicates if the Site should display a contact form. mailboxId: Number: 968: The id of the Help Scout mailbox that should receive messages sent from the contact form. contactEmail: String: help@helpscout.net: If mailboxId is not specified, messages sent from the contact form will be sent to this email address. styleSheetUrl: String

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Create a Help Scout conversation with Customer.io

8 hours ago Customer.io Show details

If you don’t have a Help Scout account, you can create one here. Get your Help Scout API key Go to Your Profile (top right corner). Select API Keys. Click Generate an API Key. Add a label to easily recognize the API key used inside Customer.io. Please be …

Category: Customer ServiceShow more

Helpscout and Custify Customer Success Integrations

2 hours ago Custify.com Show details

Build customer success automation flows based on ticket count data. For example, you might send automated follow-ups to users with a high number of tickets or set tasks for following up with feedback requests. Create health scores based on data like number of tickets created or number of pending tickets. How does Custify work with HelpScout?

Category: Customer ServiceShow more

Create Site Help Scout Developers

4 hours ago Developer.helpscout.com Show details

The subDomain must be unique across all Help Scout Docs customers. If the subDomain is already in use, a 400 bad request will be returned. cname: String: N: docs.helpscout.net: Use this attribute to specify a CNAME record set up by the Help Scout customer. hasPublicSite: Boolean: N: true: Set this to true to allow public access to the Docs site

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HelpScout Help Desk Software Review PromoteLabs Blog

5 hours ago Promotelabs.com Show details

The HelpScout help desk launched in 2011, and today it powers more than 5000 support teams in 70 countries. beacon-style FAQ widget. This widget lets you show relevant articles to your visitors, which greatly cuts down on the number of support tickets. Most widgets just show embedded contact forms. If you’d like to learn more about

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Help Scout Integration – Heymarket

1 hours ago Help.heymarket.com Show details

(415) 123-1234Contacts are automatically created in Help Scout for incoming text messages. If a contact exists in Helpscout, the Heymarket conversation will be tied to the Helpscout contact (Note: the Helpscout contact's phone number must be in the following format "14155551234", not (415) 123-1234 or other variations).

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Help Desk: What are the closest competitors to Helpscout

1 hours ago Quora.com Show details

Answer (1 of 9): As you can see on this thread, there are many Helpscout’s competitors. And I also think that when Tait Lawton says:” there is no better alternative to Helpscout” he is wrong. It may be linked to the date the answer was written (1O/2015). Since …

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Helpscout To Freshdesk – Delight your customers – LC

4 hours ago Legitecannelle.net Show details

So we are talking about…Helpscout To Freshdesk…you can use freshdesk for client service so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you register you’re gon na begin which will load your basic dashboard so when you’re getting started with freshdesk as …

Category: Customer ServiceShow more

HelpScout migration LiveAgent

6 hours ago Liveagent.com Show details

To migrate from HelpScout to LiveAgent, feel free to contact our support for assistance or use a free migration plugin. What data can you migrate from HelpScout to LiveAgent? Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from HelpScout to LiveAgent.

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Help Scout Apps on Google Play

7 hours ago Play.google.com Show details

Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers. Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know! The minimum age rating to use this app is 16.

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Help Scout Reviews & Ratings 2022 TrustRadius

5 hours ago Trustradius.com Show details

Help Scout is our main tool for providing excellent customer service. We do offer chat and phone calls for our customer service interaction, but our use of email with Help Scout is by far our largest channel for customer support and customer service. Additionally, we use Docs within Help Scout to host all of our help documentation.

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Create Customer Help Scout Developers

1 hours ago Developer.helpscout.com Show details

First name of the customer. When defined it must be between 1 and 40 characters. lastName: String: N: Last name of the customer. When defined it must be between 1 and 40 characters. phone: String: N: Optional phone number that will be used when creating a new customer: photoUrl: String: N: URL of the customer’s photo. Max length 200

Category: Customer ServiceShow more

Tools to Improve Your Customer Service: Zendesk vs

2 hours ago Messengerbot.app Show details

Customers have different needs when it comes to customer service so each of these tools can help improve your company’s efforts in providing better support. Flexibility For example, a number of companies have started to use different types of live chat tools because they offer more personalized and customizable experiences for their customers.

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Help Scout Wikipedia

Just Now En.wikipedia.org Show details

Help Scout is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts. The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Help Scout's main product (also called Help Scout) is a web-based …

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The Best Alternative to Helpscout Crisp

5 hours ago Crisp.chat Show details

Compared to HelpScout, Crisp comes with a simple pricing that offers unlimited usage of the product. Crisp brings a flat price for every companies, no matter the number of agents, contacts or the growth of your company, it remains at 95$/mo for an unlimited number of agent. Learn more. Fair Pricing Policy Crisp offers free and paid plans.

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Customer service is vital this holiday season. These 7

1 hours ago Msn.com Show details

Platforms like Zendesk and HelpScout give you direct contact with your customers so you can update them on their order status, answer questions they have about your product or service, and save

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Companies using HelpScout and its marketshare

2 hours ago Enlyft.com Show details

Companies using HelpScout. We have data on 6,928 companies that use HelpScout. The companies using HelpScout are most often found in United States and in the Computer Software industry. HelpScout is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for HelpScout usage goes back as far as 5 years.

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Helpscout Freshdesk Import 2022 – AAS Freshdesk

Just Now Allaroundsuccess.com Show details

So we are talking about…Helpscout Freshdesk Import…you can use freshdesk for customer support so let’s begin first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na begin which will fill your basic dashboard so when you’re getting started with freshdesk

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Help Scout Chrome Web Store

5 hours ago Chrome.google.com Show details

100 City Hall Plaza 5th Floor Boston, MA 02108-2122 United States

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HelpScout Document Management Integration WordPress Plugin

2 hours ago Cminds.com Show details

The plugin uses the latest Help Scouts API and connects to your Help Scout docs knowledge base portal and displays all content using a shortcode on your WordPress site. This Help Scout plugin is easy to set up and use, all that is needed is the Docs API key to connect to a Help Scout account. The Help Scout Docs plugin supports both collections

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Conversation Object Help Scout Developers

2 hours ago Developer.helpscout.com Show details

This count represents the number of published threads found on the conversation (it does not include line items, drafts or threads held for review by Traffic Cop). status String

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5 Best HelpScout Alternatives for Customer Support

6 hours ago Blog.labidesk.com Show details

5 Best HelpScout Alternatives. LabiDesk. Front. Zendesk. Groove. Helpwise. Helpdesk software is one product in the niche of customer support software. There are many companies which provide its services in the market including both popular and unpopular ones. Zendesk, Freshdesk, Help Scout, and LabiDesk are some of the most famous ones.

Category: Customer Service, Support NumberShow more

GitHub helpscout/helpscoutapiphp: PHP Wrapper for the

6 hours ago Github.com Show details

12.29.235

1. Installation
2. Usage
3. Error Handling
4. Pagination

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Update Site Help Scout Developers

4 hours ago Developer.helpscout.com Show details

The subDomain must be unique across all Help Scout Docs customers. If the subDomain is already in use, a 400 bad request will be returned. cname: String: N: docs.helpscout.net: Use this attribute to specify a CNAME record set up by the Help Scout customer. hasPublicSite: Boolean: N: true: Set this to true to allow public access to the Docs site

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15 CUSTOMER SERVICE SKILLS THAT EVERY EMPLOYEE NEEDS

6 hours ago Linkedin.com Show details

1. Patience. If you don't see this near the top of a customer service skills list, you should just stop reading. Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it's also important to the business at large: we've shown you before that great service beats fast service every single time.
2. Attentiveness. The ability to really listen to customers is so crucial for providing great service for a number of reasons. Last week I went over a few customer feedback systems, and long before that I showed you the data on why listening to customer feedback is a must for many businesses who are looking to innovate.
3. Clear Communication Skills. Make sure you're getting to the problem at hand quickly; customers don't need your life story or to hear about how your day is going.
4. Knowledge of the Product. The best forward-facing employees in your company will work on having a deep knowledge of how your product works. It's not that every single team member should be able to build your product from scratch, but rather they should know the ins and outs of how your product works, just like a customer who uses it everyday would.
5. Ability to Use "Positive Language" Sounds like fluffy nonsense, but your ability to make minor changes in your conversational patterns can truly go a long way in creating happy customers.
6. Acting Skills. Sometimes you're going to come across people that you'll never be able to make happy. Situations outside of your control (they had a terrible day, or they are just a natural-born complainer) will sometimes creep into your usual support routine, and you'll be greeted with those "barnacle" customers that seem to want nothing else but to pull you down.
7. Time Management Skills. Hey, despite my many research-backed rants on why you should spend more time with customers, the bottom line is that there is a limit, and you need to be concerned with getting customers what they want in an efficient manner.
8. Ability to "Read" Customers. You won't always be able to see customers face-to-face, and in many instances (nowadays) you won't even hear a customer's voice!
9. A Calming Presence. There's a lot of metaphors for this type of personality: "keeps their cool," "staying cool under pressure," etc., but it all represents the same thing: the ability that some people have to stay calm and even influence others when things get a little hectic.
10. Goal Oriented Focus. This may seem like a strange thing to list as a customer service skill, but I assure you that it is vitally important. In my article on empowering employees, I noted that many customer service experts have shown how giving employees unfettered power to "WOW" customers doesn't always generated the returns that many businesses expect to see.

Category: Customer ServiceShow more

Pagination Help Scout Developers

4 hours ago Developer.helpscout.com Show details

Requests that return multiple results are paginated to 50 items, with the exception of List Conversation requests, which are paginated to 25 items. The response contains page information and links to fetch the other pages:

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Frequently Asked Questions

What is Help Scout?

Help Scout is the all-in-one support platform designed to help scaling companies turn customers into brand ambassadors. Your browser does not support the video tag. Trusted businesses everywhere use Help Scout to build their customer relationships through email, live chat, help centers, proactive messages, and more.

How to improve customer service with Help Scout?

With Help Scout, you can avoid this situation entirely through using features like built-in customer profiles. There is a reason why tools like Gmail fail for customer service. Help Scout is an all-in-one customer service platform that helps you balance everything your customers need to be happy. 2. Practice clear communication with customers

How does the Help Scout Docs plugin work?

The Help Scout Docs plugin supports both collections and categories, meaning it can show the whole content of a collection and same for a category. The Help Scout plugin also supports searching the Help Scout docs and showing pagination once showing the results.

How many companies use Help Scout?

More than 12,000 businesses trust Help Scout as the backbone of their support team. Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

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